You can usually find the product manual on the relevant product page under the product information or downloads section. If the manual is not available online, please contact our customer service teamand provide the product name or item number.

This depends on the product version you select. Some products are supplied as a complete set with a battery and charger, while others are sold as a tool-only version. The exact contents are listed on the product page under “Included in delivery”.

Batavia cordless tools are only compatible with Batavia batteries from the correct battery platform. Batteries from other brands cannot be used with Batavia products.
Batavia has the following battery platforms:
• 18V Maxxpack
• 12V Fixxpack 1.0
• 12V Fixxpack 2.0
Always check the product page, manual or product label to confirm which battery platform is required. Batteries from different Batavia platforms are not interchangeable.

Yes, spare parts are available for selected products. Please contact our customer service team with the product name, item number and the spare part you require. We will check the availability for you.

Please check the “Included in delivery” section on the product page or in the manual first. If a listed part is missing, contact our customer service team and provide your order number, the product name and a description of the missing part.
Photos of the received contents may help us resolve the issue more quickly.