The available delivery countries are shown during checkout. Product availability, shipping options and delivery costs may differ by country.
If your country is not listed, we are currently unable to deliver your order there through Bataviastore.com.

Shipping costs depend on the delivery country, as well as the size and weight of your order. You can find an overview of the shipping costs on our Shipping & Delivery page:
https://bataviastore.com/pages/shipping-delivery?vwo_variant=1
The exact shipping costs for your order will also be displayed during checkout before you complete your purchase.

Shipping costs depend on the delivery country, as well as the size and weight of your order. You can find an overview of the shipping costs on our Shipping & Delivery page:
https://bataviastore.com/pages/shipping-delivery?vwo_variant=1
The exact shipping costs for your order will also be displayed during checkout before you complete your purchase.

Once your order has been shipped, you will receive ashipping confirmation email containing a tracking link. It may take severalhours before the tracking information becomes active.

Please contact our customer service team immediately if you need to change the delivery address. We can only update the address if the order has not yet been processed or shipped. Once the parcel has been handed over to the carrier, changes may no longer be possible.

First, check the tracking information for the latest delivery status. Carriers may occasionally experience delays. If the tracking has not been updated for several working days or the parcel has passed the expected delivery date, please contact our customer service team with your order number.

Please take clear photos of the packaging, the shipping label, the received products and any visible damage.
Contact our customer service team as soon as possible and provide your order number and a description of the issue. Please keep the packaging until your case has been reviewed.