Privacy Policy

Last updated: 24-07-2025

1. Why this Privacy Policy?

Bataviastore attaches great importance to the protection of your privacy and personal data. Your data is handled and secured with great care. We use and process your personal data solely in accordance with the applicable legal regulations, including the General Data Protection Regulation (GDPR).

With this privacy policy, we aim to inform you as a customer and user of www.bataviastore.com about our data processing practices and your rights. By using our website, you implicitly consent to the possible processing activities described in this statement.

Our privacy policy may be updated in the future. Any changes will be clearly communicated in this document.

2. Who processes your personal data?

The website www.bataviastore.com is an initiative of:

Batavia B.V.
Wethouder Wassebaliestraat 6D
7951 SN Staphorst
The Netherlands
Phone: +31 (0) 522 215 015 (Mon to Fri 09:00–17:00)
Email: sales@bataviastore.com

We use Shopify Inc. as the platform for our webshop. Shopify processes your personal data on our behalf. For payments, we use Shopify Payments, an integrated payment processor.

For certain services such as our webshop via Shopify, personal data may be transferred to countries outside the European Economic Area. These transfers only occur when appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

3. Purpose of processing

Bataviastore collects your personal data in order to provide every user of our website and webshop with a secure, optimal, and personalized experience. As you make more intensive use of our services, the amount of data collected may increase.

Processing is essential to the operation of our services and is carried out for the following purposes:

Processing orders and managing your account (contractual necessity).
Offering, improving, and personalizing our services, including invoicing, newsletters, and promotions (legitimate interest and/or consent).
Detection of and protection against fraud, errors, and/or abuse (legitimate interest).
Fulfilling legal obligations, such as tax retention requirements.

You may object to the use of your personal data for marketing purposes. This objection does not affect data necessary to process your order.

Your data will be retained after an order for fiscal and commercial reasons and deleted once the statutory retention period has passed, unless you have given consent for extended use.

Each time you visit our site, anonymous data is collected for statistical purposes, such as IP address, location, date and time of visit, and pages viewed. These help us optimize our site. By using our site, you implicitly agree to this data collection.

When creating an account or placing an order, you provide your own personal data. This data is processed internally and never sold or shared with third parties, unless necessary for service execution (e.g., delivery via Shopify).

We handle logistics ourselves from our fulfillment center in the Netherlands. Returns are also processed internally using the Returnless platform.

For marketplace orders, we use Channable. Customer support is managed via Zoho.

You may receive an email after purchase inviting you to review your experience or participate in a customer survey. You can unsubscribe via the link in the email.

Upon request, we will provide a copy of the personal data we hold about you. Please contact us at sales@bataviastore.com. We will correct or delete your data if legally permitted.

4. Cookies

At Bataviastore, we use cookies and similar technologies to enhance your browsing experience, ensure the proper functioning of our website, and provide personalized content and ads.

What are cookies?

Cookies are small text files placed on your device when you visit our website. They ensure the site functions correctly and help us understand visitor behavior.

Which types of cookies do we use?

Necessary cookies: Required for the basic functioning of the site (e.g., shopping cart, login).
Preference cookies: Remember your settings (e.g., language preference).
Statistical cookies: Help us analyze how users interact with the site (e.g., Google Analytics).
Marketing cookies: Used to track users and show personalized ads (e.g., via Meta or Google Ads).

Cookie management via Cookiebot

We use Cookiebot to manage your cookie consent. When you first visit our site, a banner appears allowing you to choose your preferences. If you no longer see this banner and wish to change or withdraw your consent, you can do so via your browser’s cookie settings.

We aim to make a cookie settings option available at the bottom of our website in the future. Until then, please manage your preferences directly in your browser.

Sharing data with third parties

Some cookies are placed by third parties such as Google, Meta, Shopify, or Channable. These parties may collect information about your use of our website and combine it with data from their other services.

Your rights

You have the right to withdraw your consent and delete cookies at any time via your browser settings. For more information, please also consult our privacy policy.

Note: This cookie policy may be updated if our cookie usage or regulations change.

5. Your rights as a user

When we process your personal data, you have the following rights:

Access to your data
Correction of inaccurate data
Deletion of your data
Restriction of processing
Objection to processing
Data portability
Withdrawal of your previously given consent

If you have an account, you may exercise some of these rights yourself. Other requests can be submitted via sales@bataviastore.com. We will respond within one month.

5.1 Right to access and rectification

You have the right to information about the purposes of processing, the categories of personal data processed, and the recipients of that data.

5.2 Right to erasure

You may request deletion if:

Your data is no longer needed for the original purpose;
You withdraw your consent and no other legal basis applies;
You object to the processing and no overriding legitimate grounds exist;
The data was unlawfully processed;
The data must be erased due to legal obligations.

5.3 Right to restriction and objection

You may request restriction of processing when:

The accuracy of the data is contested;
Processing is unlawful but you request restriction instead of erasure;
We no longer need the data but you do for legal purposes;
You have objected and the evaluation is pending.

5.4 Right to data portability

You have the right to receive the personal data you provided in a structured, commonly used, and machine-readable format.

5.5 Right to withdraw consent and lodge complaints

You may withdraw your consent at any time. This does not affect the lawfulness of processing prior to the withdrawal.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we are not handling your data correctly.

6. Data security

How do we protect your data?

When you proceed to checkout, your data is encrypted using a secure TLS connection. This ensures that your information is protected from unauthorized access. You can recognize this by the padlock symbol in your browser and the use of https:// in the address bar.

Your password is stored as a hashed value, meaning we cannot read or forward it to others.

What can you do to protect your data?

Always use secure passwords that include upper- and lowercase letters, numbers, and special characters. Avoid obvious combinations like birth dates or "123456". Change your passwords regularly and do not share them with others.

The source language of this privacy policy is Dutch. This English version is an automated translation from the Dutch.