Order Modification Guidelines

We understand that sometimes plans change. While we strive to accommodate your requests, it's not always feasible to modify an order once it's been placed.

Act Quickly for Changes: If you need to make alterations to your order, reach out to our customer service team promptly at sales@bataviastore.com or by calling +31 (0) 522 215 015. We recommend doing this within the first 10-30 minutes after placing your order. Acting swiftly increases the likelihood that your order hasn't been processed in our warehouse, allowing us to make the necessary adjustments.

14-Day Cooling-off Period: In the event that immediate changes aren't possible, you can take advantage of our 14-day cooling-off period. However, please note that returning the product involves both time and cost. We understand this may not be the ideal solution for you, and we'd prefer to assist you in making the necessary changes upfront.

Thank you for your understanding, and we appreciate your cooperation.