At Batavia, we offer a 14-day cooling-off period on all webshop orders, starting from the day you receive your product.

During this time, you’re free to return the item without giving any reason, as long as it’s unused and in its original undamaged packaging.

You can find all information about how to initiate your return here:👉 https://batavia.returnless.com/en

If your Batavia product is defective or no longer functions as expected, you can submit a warranty claim through our online service portal.

Please provide your order details, a clear description of the issue and, where possible, photos or videos showing the defect. This information helps us assess your claim as quickly as possible.

You can submit your warranty request here: https://batavia-14.returnless.com/en

After submitting your request, our service team will review the case and contact you about the next steps. If you need assistance during the process, please contact us.

Return shipping costs vary depending on your country and the shipping method you choose. The exact amount will be displayed in our return portal before you complete your return request.

You can expect to receive your refund approximately one week after sending the return package, provided that the returned item has been received in good condition.

• Damage caused by misuse, improper handling, or failure to follow the product instructions.
• Normal wear and tear.
• Damage caused by repairs or modifications made by you or any third party.
• Damage caused by use of non-original accessories or parts.
• Products without a valid proof of purchase.