Batavia products come with a standard 2-year warranty. You can extend this warranty to 4 years by registering your product after purchase.
You can register your product here:
https://bataviastore.com/pages/product-registration?vwo_variant=1

If your product is defective or no longer functions as expected, you can submit a warranty claim through our online service portal. Please provide your order details, a clear description of the issue and, where possible, photos or videos showing the defect.
Submit your warranty request here:
https://batavia-14.returnless.com/en

Yes, valid proof of purchase is normally required to process a warranty claim. This can be an invoice, order confirmation or receipt showing the product, purchase date and seller

The solution depends on the product, the nature of the defect and the availability of spare parts or replacement products.
After reviewing your claim, our service team will determine whether the product can be repaired, replaced or resolved in another appropriate way.

The processing time depends on the product, thereported issue and whether additional information or inspection is required. Weaim to review your request as quickly as possible. Providing clear photos, videos, proof of purchase anda detailed description can help prevent delays.